Privacy Policy

Privacy Policy (English)

1. General

This Privacy Policy applies to all services and websites of Collectcoins (“we,” “us,” or “our”). We respect the privacy of our customers and website visitors. Personal data is handled with care and protected in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Process

Collectcoins processes your personal data because you use our services and/or because you have provided this data to us. This may include:

• First and last name
• Address details
• Email address
• Phone number
• Payment and billing details
• Order information (products ordered, order number, etc.)

3. Purposes and Legal Grounds

We only process your personal data for the following purposes:

1. Performance of a contract: to process, ship, and handle your orders.
2. Communication: to inform you about your order status, delivery changes, or other relevant information.
3. Marketing and newsletters: if you have subscribed to our newsletter, we may send you up to 2 newsletters per week. You can unsubscribe at any time via the link in the newsletter or by contacting us.
4. Compliance with legal obligations: we are legally required to keep certain data for accounting and tax purposes.

The legal grounds for these processing activities are:

• Performance of a contract (e.g., your order)
• Consent (for newsletters and direct marketing)
• Legal obligations (accounting and tax record-keeping)

4. Sharing with Third Parties

We will only share your data with third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Examples include:

• Payment service providers (e.g., PayPal, iDEAL)
• Shipping and delivery services (e.g., PostNL, DHL, DPD)
• Accounting and administrative software

Where legally required, we have data processing agreements in place with these third parties to ensure the security of your personal data. We do not sell your data to third parties.

5. Retention Period

We will not retain your data longer than necessary for the purposes outlined in this Privacy Policy, unless we are required by law to do so. Specifically:

• Order and invoice data: 7 years (legal requirement for tax administration)
• Newsletter data: until you unsubscribe
• Other correspondence: retained for up to 2 years after your inquiry, unless a longer period is required by law.

6. Security

Collectcoins takes appropriate technical and organizational measures to protect your personal data against loss or unauthorized use. These measures include:

• Secure (SSL) connections for data transfer
• Secure systems with access control
• Regular backups and software updates

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: to request access to the personal data we hold about you
• Right to rectification: to correct inaccurate or outdated personal data
• Right to erasure (‘right to be forgotten’)
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interest

If you wish to exercise any of these rights, please contact us using the information at the end of this document.

8. Cookies and Tracking

If we use cookies or similar technologies, please refer to our Cookie Policy for details on which cookies we use, the purposes for which we use them, and how you can control their use.

9. Questions or Complaints

If you have any questions or complaints regarding our processing of your personal data, please contact us at:

• Collect Coins
• info@collectcoins.com
• 0031-683144394

If you are not satisfied with how we handle your complaint, you can contact your local data protection authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you reside in the Netherlands.

10. Changes

We reserve the right to modify this Privacy Policy. Any changes will be published on our website. We recommend you review this page regularly so that you remain up to date on any changes.